[Resolved] Cannot upload files from my computer to an asset

Hello,
I logged in a few days ago to continue a project.
I did not touch my space for 3 months, but when I try to upload files from my computer to an asset, I get an error that doesn’t explain the problem.

I don’t know what to do, but if the support could help me, that would be great.

Error:

Thanks
Milo

Hi @milomoisson

Are you still experiencing the error? If so, please let us know, so we can look into it :smiley:

Hello @Alma,
I’m glad you ask, I was going to write another mail to the Contentful team.

I’m still experiencing this problem for almost a month now. This makes Contentful unusable for now. I tried to delete the space and create another, migrating with the contentful-cli. Even created a new account. But it didn’t work :cry:.

Anyway here is what sentry send to the error tracing, sentry.io

{
	"exception": {
		"values": [
			{
				"type": "Error",
				"value": "Cannot upload file, check S3 bucket settings",
				"stacktrace": {
					"frames": [
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "a",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 24996,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "a/<",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 24985,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "promise callback*c",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 24817,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "a",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 24985,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "promise callback*c",
							"in_app": true,
							"lineno": 2
						},
						{
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
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							"lineno": 2
						},
						{
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "s/<",
							"in_app": true,
							"lineno": 2
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						{
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
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						},
						{
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							"function": "34944/",
							"in_app": true,
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						},
						{
							"colno": 226279,
							"filename": "filestack</Ue</t.prototype.startPartsQueue@https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "34944/",
							"in_app": true,
							"lineno": 2
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
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							"in_app": true,
							"lineno": 2
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							"function": "34944/",
							"in_app": true,
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						{
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							"filename": "filestack</Ue</t.prototype.startPartsQueue/</</<@https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
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						{
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
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						{
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						{
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
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						},
						{
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							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
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						},
						{
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							"function": "34944/",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 227330,
							"filename": "filestack</Ue</t.prototype.startPart@https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "34944/",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 228078,
							"filename": "filestack</Ue</t.prototype.uploadRegular@https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "34944/",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 24763,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "a",
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							"lineno": 2
						},
						{
							"colno": 24996,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "a/<",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 24985,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "promise callback*c",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 24817,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "a",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 24985,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "promise callback*c",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 24820,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "a",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 26081,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "s/<",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 25976,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "s/</<",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 228721,
							"filename": "filestack</Ue</t.prototype.uploadRegular/</<@https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "promise callback*34944/",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 228771,
							"filename": "filestack</Ue</t.prototype.uploadRegular/</</<@https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "34944/",
							"in_app": true,
							"lineno": 2
						},
						{
							"colno": 176913,
							"filename": "https://static.contentful.com/app/vendors-acc6d72dd39c49d821b5.js",
							"function": "t",
							"in_app": true,
							"lineno": 2
						}
					]
				},
				"mechanism": { "handled": true, "type": "generic" }
			}
		]
	},
	"level": "error",
	"event_id": "f8b3bd8e853f4966a684dde6dc9b6f08",
	"platform": "javascript",
	"sdk": {
		"name": "sentry.javascript.browser",
		"packages": [{ "name": "npm:@sentry/browser", "version": "5.8.0" }],
		"version": "5.8.0",
		"integrations": ["Breadcrumbs"]
	},
	"release": "picker@1.16.0",
	"extra": {
		"0": "E",
		"1": "t",
		"2": "a",
		"3": "g",
		"4": " ",
		"5": "h",
		"6": "e",
		"7": "a",
		"8": "d",
		"9": "e",
		"10": "r",
		"11": " ",
		"12": "i",
		"13": "s",
		"14": " ",
		"15": "n",
		"16": "o",
		"17": "t",
		"18": " ",
		"19": "e",
		"20": "x",
		"21": "p",
		"22": "o",
		"23": "s",
		"24": "e",
		"25": "d",
		"26": " ",
		"27": "i",
		"28": "n",
		"29": " ",
		"30": "C",
		"31": "O",
		"32": "R",
		"33": "S",
		"34": " ",
		"35": "s",
		"36": "e",
		"37": "t",
		"38": "t",
		"39": "i",
		"40": "n",
		"41": "g",
		"42": "s",
		"clientOptions": {
			"security": {
				"signature": "{{ insert signature }}",
				"policy": "{{ insert policy }}"
			}
		},
		"uploadOptions": { "progressInterval": 10 },
		"storeOptions": { "filename": "2017 - Jalouse.jpg" }
	},
	"tags": {
		"organizationId": "0gtalZVxgMFoGmjOP9qEJp",
		"spaceId": "007ipuuyog3v",
		"environmentId": "master",
		"apikey": "{{ insert apiKey }}",
		"sdk-version": "JS-3.16.0"
	},
	"user": {
		"id": "0grTg7VBspCflREnbghc3Z",
		"adminLink": "https://admin.contentful.com/admin/users/0grTg7VBspCflREnbghc3Z",
		"organizations": ["0gtalZVxgMFoGmjOP9qEJp", "3Rtbdn9269hf4v6GVqQ1fa"]
	},
	"breadcrumbs": [
		{
			"timestamp": 1629658736.878,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com/spaces/007ipuuyog3v/assets/vBABKIXnZuUX7ZQcm4uf6",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.04,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com:443/spaces/007ipuuyog3v/environments/master/entries?limit=100",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.04,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com/spaces/007ipuuyog3v/product_catalog_features?sys.featureId%5B%5D=tasks&sys.featureId%5B%5D=scheduled_publishing",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.155,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com/spaces/007ipuuyog3v/app_installations",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.416,
			"category": "sdk",
			"message": "filestack-js-sdk scope"
		},
		{
			"timestamp": 1629658737.463,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://cdn.contentful.com/spaces/lpjm8d10rkpy/entries?include=10&content_type=app",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.484,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://cdn.contentful.com/spaces/lpjm8d10rkpy/entries?include=10&content_type=contentfulApp",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.502,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://cdn.contentful.com/spaces/lpjm8d10rkpy/entries?include=0&sys.id[in]=2fPbSMx3baxlwZoCyXC7F1",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.722,
			"category": "xhr",
			"data": {
				"method": "GET",
				"url": "https://app.launchdarkly.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",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.78,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com/spaces/007ipuuyog3v/environments/master/tags?limit=1000&skip=0",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.848,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com/spaces/007ipuuyog3v/product_catalog_features?sys.featureId%5B%5D=custom_roles",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.872,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com/spaces/007ipuuyog3v/entries?links_to_asset=vBABKIXnZuUX7ZQcm4uf6",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.943,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com/spaces/007ipuuyog3v/users?limit=100&skip=0",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658737.965,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com:443/spaces/007ipuuyog3v/environments/master/content_types?limit=100",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658738.291,
			"category": "xhr",
			"data": {
				"method": "GET",
				"url": "https://app.launchdarkly.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",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658738.859,
			"category": "fetch",
			"data": {
				"method": "GET",
				"url": "https://api.contentful.com/spaces/007ipuuyog3v/scheduled_actions?entity.sys.id=vBABKIXnZuUX7ZQcm4uf6&environment.sys.id=master&order=-scheduledFor.datetime",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658739.541,
			"category": "fetch",
			"data": {
				"method": "POST",
				"url": "https://lmppvs0wzi.execute-api.us-east-1.amazonaws.com/backends/telemetry/send",
				"status_code": 204
			},
			"type": "http"
		},
		{
			"timestamp": 1629658743.31,
			"category": "ui.click",
			"message": "span.Button__Button__label___3tcOj"
		},
		{
			"timestamp": 1629658745.13,
			"category": "xhr",
			"data": {
				"method": "POST",
				"url": "https://upload.filestackapi.com/prefetch",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658745.178,
			"category": "ui.click",
			"message": "span.fsp-button.fsp-button--primary.fsp-button--disabled[title=\"Next\"]"
		},
		{
			"timestamp": 1629658746.327,
			"category": "xhr",
			"data": {
				"method": "POST",
				"url": "https://cloud.filestackapi.com/folder/list",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658746.328,
			"category": "xhr",
			"data": {
				"method": "POST",
				"url": "https://cloud.filestackapi.com/folder/list",
				"status_code": 200,
				"body": "{\"apikey\":\"{{ insert apiKey }}\",\"clouds\":{\"facebook\":{\"path\":\"/\"},\"instagram\":{\"path\":\"/\"},\"googledrive\":{\"path\":\"/\"},\"dropbox\":{\"path\":\"/\"},\"box\":{\"path\":\"/\"},\"github\":{\"path\":\"/\"},\"picasa\":{\"path\":\"/\"},\"onedrive\":{\"path\":\"/\"},\"onedriveforbusiness\":{\"path\":\"/\"}},\"flow\":\"web\",\"policy\":\"{{ insert policy }}\",\"signature\":\"de04bdf5a9ff607346aca16233b2637c955dca7900fc039161034f52d065d578\"}"
			},
			"type": "http"
		},
		{
			"timestamp": 1629658748.853,
			"category": "ui.click",
			"message": "div.fsp-drop-area__subtitle.fsp-text__subheader"
		},
		{
			"timestamp": 1629658748.853,
			"category": "ui.click",
			"message": "input#fsp-fileUpload.fsp-local-source__fileinput[type=\"file\"]"
		},
		{
			"timestamp": 1629658748.854,
			"category": "ui.click",
			"message": "input#fsp-fileUpload.fsp-local-source__fileinput[type=\"file\"]"
		},
		{
			"timestamp": 1629658748.854,
			"category": "ui.click",
			"message": "div.fsp-drop-area__subtitle.fsp-text__subheader"
		},
		{
			"timestamp": 1629658748.855,
			"category": "ui.click",
			"message": "div.fsp-drop-area__subtitle.fsp-text__subheader"
		},
		{
			"timestamp": 1629658753.111,
			"category": "ui.click",
			"message": "span.fsp-button.fsp-button--primary.fsp-button-upload.fsp-button--disabled[title=\"Upload\"]"
		},
		{
			"timestamp": 1629658753.823,
			"category": "xhr",
			"data": {
				"method": "POST",
				"url": "https://upload.filestackapi.com/multipart/start",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658753.823,
			"category": "xhr",
			"data": {
				"method": "POST",
				"url": "https://upload.filestackapi.com/multipart/start",
				"status_code": 200,
				"body": "{\"filename\":\"2017 - Jalouse.jpg\",\"mimetype\":\"image/jpeg\",\"size\":1992998,\"policy\":\"eyJjYWxsIjpbInBpY2siLCJyZWFkIiwic3RhdCIsInN0b3JlIiwiY29udmVydCIsImV4aWYiXSwiZXhwaXJ5IjoyMjEyNjYwODAwfQ==\",\"signature\":\"de04bdf5a9ff607346aca16233b2637c955dca7900fc039161034f52d065d578\",\"apikey\":\"{{ insert apiKey }}\",\"store\":{\"location\":\"s3\"}}"
			},
			"type": "http"
		},
		{
			"timestamp": 1629658754.939,
			"category": "xhr",
			"data": {
				"method": "POST",
				"url": "https://upload-eu-west-1.filestackapi.com/multipart/upload",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658754.939,
			"category": "xhr",
			"data": {
				"method": "POST",
				"url": "https://upload-eu-west-1.filestackapi.com/multipart/upload",
				"status_code": 200,
				"body": "{\"policy\":\"{{ insert policy }}\",\"signature\":\"de04bdf5a9ff607346aca16233b2637c955dca7900fc039161034f52d065d578\",\"apikey\":\"{{ insert apiKey }}\",\"uri\":\"/filepicker-uploads.contentful.com/AtKaQXYxSkuwFyaOP8Kx_2017%20-%20Jalouse.jpg|image/jpeg|8SkJV4LCd6/zQdxy3CSUFcqPB4t25wg8mSG0yCQltVs=\",\"upload_id\":\"n/a\",\"region\":\"us-east-1\",\"store\":{\"location\":\"s3\"},\"part\":1,\"size\":1992998,\"md5\":\"XWrhGa4/xG0TH5eOA5dPyQ==\"}"
			},
			"type": "http"
		},
		{
			"timestamp": 1629658761.804,
			"category": "xhr",
			"data": {
				"method": "PUT",
				"url": "https://s3.amazonaws.com/filepicker-uploads.contentful.com/AtKaQXYxSkuwFyaOP8Kx_2017%20-%20Jalouse.jpg?",
				"status_code": 200
			},
			"type": "http"
		},
		{
			"timestamp": 1629658761.804,
			"category": "xhr",
			"data": {
				"method": "PUT",
				"url": "https://s3.amazonaws.com/filepicker-uploads.contentful.com/AtKaQXYxSkuwFyaOP8Kx_2017%20-%20Jalouse.jpg?",
				"status_code": 200,
				"body": {}
			},
			"type": "http"
		}
	]
}

Hello,

Thanks to @Alma, I’ve been able to resolve my problem.

As I talk (September 2021), Firefox Developer Edition (v92) is not supported to import assets.

Also, assets exported with the cli have a duration of 48h. Passed this delay, you must import it yourself by hand or the API.

Milo Moisson