E-mail links don't work

Authors & Editors
1

We have a contact us page on our website. I’m not sure what happened when you click on our e-mail addresses, nothing happens. Any suggestions?

Gretchen

2

Hi Gretchen,
Could you provide some more information about this issue so that our team can further investigate what could be happening here?

Thanks,
Gabriel

3

Hi Gabriel - https://fatbadgerbakery.com/contact
Our e-mail addresses are static. When you click on them, nothing happens.

4

In this case, you’d have to confirm two things:

  1. How these email are being stored under Contentful (content type, fields, etc)
  2. How you’re retrieving this content and later processing it in your application

In the end of the day, this seems like an issue in the side of your application of wrongly forming the HTML code that is used as link for these email addresses.

5

Hi,

This could also be related to browser settings. See: https://stackoverflow.com/questions/17517600/mailto-links-do-nothing-in-chrome-but-work-in-firefox

There could also be policies set by your IT on the operating system disallowing any action when user clicks on mailto’s.

Please also see: https://stackoverflow.com/questions/25039988/google-chrome-mailto-status-canceled

Thanks!
Varun