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"Open Preview" asks for credentials but nothing works

I’m very new to Contentful - I now manage my first site using the platform - and have a question about previewing.

When clicking on Open Preview in the web app, a new tab opens to try and open the page preview but then a login box appears:
image

When I enter my Contentful login details it doesn’t accept them, nor do other users who have tried. Am I missing something for what needs to be entered here? Is there any way of removing this authentication?

Thanks.

Hi Tim

Preview functionality is something that is set up by developers who build the front end application for your Contentful data. It looks like they have developed the code to require authentication for previewing content, so I would reach out to your developers to check which credentials you need to use.

Have a great day!

Salma