To those in the community who have found you needed to cut a support ticket to answer questions - how responsive have you found support to be? Do you get thrown in a queue and have to wait for a while or do you get an initial response pretty quickly? If you’ve needed a little back and forth to elaborate on the answer, do you go back into a queue for your answer or does the conversation flow pretty well until resolved?
We’re trying to decide between Prismic and Contentful for a headless CMS and one anecdotal complaint I’ve heard about Prismic is that their support is fairly unresponsive. I’d like to see if Contentful is better in that respect.
Thanks in advance for any feedback!